The effect of job design on the engagement of healthcare workers in a learning organization environment

[D. Z. Nešić]

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Efektivnost i efikasnost zdravstvenih organizacija u najvećoj meri su determinisane stepenom produktivnosti zdravstvenih radnika. Da li će zaposleni u zdravstvenim organizacijama i u kojoj meri uložiti određeni trud i energiju, zavisi od sistema nagrađivanja, kao i dizajniranih radnih uslova. Često se pitanje motivacije prožima kroz dizajn posla, jer menadžeri ljudskih resursa i rukovodioci zdravstvenih organizacija nastoje da kreiraju takve radne uslove koji će delovati stimulativno na angažovanost zaposlenih. U pitanju je implementacija principa intrizičnih sistema nagrađivanja, koji iz perspektive dizajna posla uključuju kreativan, izazovan i jedinstven zadatak. Dodatna korist dizajna posla u ovom smislu ogleda se i u povećanju prisustva ljudskog kapitala. Ukoliko se zaposlenima dodele poslovi koji zahtevaju veći nivo mentalnog napora, kao i stepen izazovnosti i kreativnosti, stvara se mogućnost kreiranja, razmene i upotrebe jednog sasvim novog znanja, koje vremenom može iz implicitne prerasti u eksplicitnu formu. Imajući u vidu navedeno, cilj istraživanja u doktorskoj disertaciji je ispitivanje efekata dizajna posla i učenja na angažovanost zaposlenih, kao i posrednički uticaj zdravstvene organizacije koja uči na odnos dizajna posla i angažovanosti zaposlenih. Istraživanje je sprovedeno kao studija preseka. Primenom ankete korišćen je upitnik kao instrument tehnike anketiranja, koji je distribuiran u elektronskoj i tradicionalnoj formi u zdravstvenim organizacijama u regionu Južne i Istočne Srbije. Za obradu podataka korišćeni su statistički softveri SPSS V23 i SmartPLS 4. U istraživanju je bila primenjena deskriptivna statistička analiza, konfirmativna faktorska analiza i model strukturalnih jednačina.

The effectiveness and efficiency of healthcare organizations are largely determined by the level of productivity of healthcare workers. Whether and to what extent employees in healthcare organizations will invest a certain amount of effort and energy depends on the reward system, as well as the designed working conditions. Often, the issue of motivation permeates job design, as human resource managers and leaders of healthcare organizations strive to create such working conditions that will stimulate employee engagement. It implies the implementation of the principles of intrinsic reward systems, which from the perspective of job design imply a creative, challenging and unique task. An additional benefit of job design in this sense is reflected in the increase in the presence of human capital. If employees are assigned jobs that require a higher level of mental effort, as well as a degree of challenge and creativity, the possibility of creating, exchanging and using a completely new knowledge is created, which can eventually grow from an implicit to an explicit form. Bearing in mind the above, the goal of research in the doctoral dissertation is to examine the effects of job design and learning on employee engagement, as well as the mediating influence of a learning healthcare organization on the relationship between job design and employee engagement. The research was conducted as a cross-sectional study. The application of the survey used a questionnaire as an instrument of the survey technique, which was distributed in electronic and traditional form in health organizations in the region of Southern and Eastern Serbia. Statistical software SPSS V23 and SmartPLS 4 were used for data processing. Descriptive statistical analysis, confirmatory factor analysis and structural equation model were used in the research.

dizajn posla, angažovanost zaposlenih, organizaciono učenje, ljudski kapital

job design, employee engagement, organizational learning, human capital

005.96:614.2(043.3)

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