Multicriteria approach to the developing an optimal PLM implementation process model : doctoral dissertation

[S. B. Puzović]

IX, 257 listova

Product Lifecycle Management (PLM) predstavlja jedan od vodećih poslovnih koncepata današnjice. PLM je zapravo pružio paradigmu na osnovu koje je u uslovima globalnog umrežavanja, sve kraćeg životnog ciklusa proizvoda i refokusiranja na strategije brzog odgovora na zahteve interesnih grupa, bilo moguće uspostaviti održivi rast poslovnih performansi. Uprkos jačanju PLM inicijative u mnogim industrijama, preduzeća se i dalje suočavaju sa problemom otežanog usvajanja i sazrevanja u njegovoj primeni, što se najčešće vezuje za nedostatak metodoloških pristupa koji bi im pomogli da mapiraju latentne potrebe, dok se pitanje procene prioriteta implementacionih napora zanemaruje, zbog čega najčešće nisu u stanju da usklade model razvoja PLM kompetencija sa specifičnim poslovnim potrebama. U praksi se ovo pitanje najčešće svodi na predikciju uticaja na pokazatelje ekonomske produktivnosti i operativne efikasnosti, pri čemu se ne uzimaju u obzir svi relevantni aspekti za pravilno razumevanje poslovnih potreba i specifičnih poslovnih okolnosti. U disertaciji je razvijen metodološki okvir implementacije PLM-a zasnovan na procesno orijentisanoj paradigmi i principima iterativnog i inkrementalnog razvoja. Kao najznačajnije metodološko unapređenje u odnosu na prethodno ustanovljene, okvir uvodi integralni višekriterijumski model optimizacije procesa implementacije PLM-a, zasnovan na ex-ante evaluaciji u cilju utvrđivanja relativnog prioriteta specifičnih područja razvoja PLM kompetencija. Kombinujući ključne elemente evaluacije u cilju stvaranja jedinstvenog i višedimenzionalnog okvira model integriše 1) Total Cost of Ownership (TCO) model predikcije troškova implementacije; 2) model analize rizika i 3) model analize složenosti projekata implementacije; 4) Balanced Scorecard (BSC) zasnovan model evaluacije strateških doprinosa PLM-a; 5) model za predikciju uticaja PLM-a na organizacione sposobnosti razvoja novih proizvoda. Cilj razvijenih modela je pruže holistički pristup koji razmatra sve relevantne aspekte neophodne za pravilno razumevanje poslovnih potreba, širih poslovnih okolnosti i ograničenja koja iz njih proističu, uzimajući u obzir potrebe industrije za usmeravanjem PLM strategije u pravcu osnaživanja inovacionih potencijala poslovno proizvodnog sistema. Predložena metodologija evaluacije koristi metode višekriterijumskog odlučivanja, uključujući Analytic Hierarchy Process (AHP) i MULTIplicative form of Multi-Objective Optimization by Ratio Analysis (MULTIMOORA) metodu sa unapređenim Borda pravilom i Quality Function Deployment (QFD) analizu, čiji su konvencionalni koncepti prošireni Interval Type-2 Fuzzy (IT2F) skupovima.

Product Lifecycle Management (PLM) stands out as one of the leading business concepts of nowadays. PLM has provided a paradigm that has enabled the establishment of sustainable growth in business performance under the condition of global networking, increasingly shorter product lifecycles, and refocusing on strategies of rapid response to interest group demands. Notwithstanding the strengthening of PLM initiatives across various industries, companies still struggle to implement and mature PLM. These challenges frequently arise from an absence of systematic methods to map latent needs, along with a tendency to overlook the prioritization of implementation efforts, resulting in difficulties aligning the PLM competency development model with specific business needs. In practice, this issue is frequently simplified to predicting the effects on economic productivity and operational efficiency indicators while neglecting all relevant factors essential for a proper understanding of business needs and particular contexts. Within this thesis, a methodological framework was developed to support the implementation of PLM based on a process-oriented paradigm and the principles of iterative and incremental development. As the major methodological improvement over previously established ones, the framework introduces an integral multi-criteria model for optimizing the PLM implementation process, based on ex-ante evaluation aimed at determining the relative priority of specific areas of PLM competency development. Combining essential aspects of evaluation to establish a unified and multidimensional framework, the model integrates 1) a Total Cost of Ownership (TCO) model for implementation costs prediction; 2) a project implementation risk analysis model; 3) a project implementation complexity analysis model; 4) a Balanced Scorecard (BSC)-based model for evaluating the PLM strategic contributions; and 5) a model for predicting the impact of PLM on new product development organizational capabilities. The model aims to provide a comprehensive approach that considers all relevant aspects essential for a proper understanding of business needs, broader business circumstances, and the constraints arising from them, taking into account the industry requirements to guide PLM strategy toward enhancing the innovation potential of the business production system. The proposed evaluation methodology uses Multi-Criteria Decision-Making (MCDM) methods, including the Analytic Hierarchy Process (AHP) and the MULTIplicative form of Multi-Objective Optimization by Ratio Analysis (MULTIMOORA) method with an improved Borda rule and Quality Function Deployment (QFD) analysis, whose conventional concepts are extended by Interval Type-2 Fuzzy (IT2F) sets.

PLM koncept, višekriterijumska analiza, metode višekriterijumskog odlučivanja, QFD analiza, IT2F skupovi

PLM, multi-criteria analysis, MCDM methods, QFD analysis, IT2F sets

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